Hosting Companies and Do It Yourself Website Builders

Please make sure that you check out your options. Most web designers offer hosting, but not all. One question to make sure you ask is if they include customer support, or if you have to pay to talk to someone. We have come across other hosting companies lately where you have to have the top paid plan in order to actually speak to someone on the phone. Where does that leave you in an emergency? Up a creek with no paddle in my opinion!